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Known in the software world as live chat, those website chat boxes that you often see popping up on your screen are useful for connecting with customers, not only through your website, but through text message and other messaging platforms too.Typical live chat software has: If you're hoping to implement live chat into your website but don't know where to begin, check out some of the free website chat tools listed below.The free version also lets you customize your chats, and provides a 14-day chat history.Upgrade: While most live chat software will monitor clients to show where your users have been, not all of them record it on video.This free website chat actually has a lot to offer in terms of features before needing to upgrade, although the free plan only includes two users, tracking and engagement for 5000 visitors, 100 chat sessions per month, and 30-day storage.As part of the Zoho family, you'll also get integration with its popular Zoho CRM solution.Average user rating: 4.77 out of 5 based on 13 reviews Tidio Chat has one of the best free website chat offerings of the bunch, with unlimited live chats, emails, and channels, an app for i OS and Android, up to three operators, and third party integrations.
Automation features including recovering abandoned carts, auto replies, and auto introductions come at an additional a month for 5000 automated events.
All of these tools come with a forever free plan that can get you started on your quest for better customer communication in real time.
If you think you might need more, there's details about upgrading too.
Smartsupp stands out because of its video recording capabilities that record the movement and behavior of users as they interact with your website.
This paid feature comes with the first tiered level of pricing, which runs per agent per month, and includes automatic messages, Google Analytics integration, and access to its API.