Virtual chat bots
Support and knowledge base access has also improved.Rather than performing archaic and complicated searches through lengthy help files and product documentation, a smart Chatbot can understand natural language and respond with the right information, saving tons of time and reducing frustration.There is even a bot which can help you find the best place to each and make a dinner reservation at a restaurant, based on your personal preferences.With a wide range of possible applications, the potential for what Chatbots can do is truly enormous. Traditional integrations typically involve custom designed systems which function on individual sites or standalone applications and are tailored to specific business needs.While this approach is still far from perfect, it provides a much more relatable experience.On a more basic level, advances in Machine Learning technologies have also made these systems a lot more robust and efficient.This happens quite a lot, often undermining the benefits of an automated system and making the experience frustrating to the customers.With recent advances in Artificial Intelligence, it has now become possible to humanize the robot.
If an automated system could assist customers in at least some of their requests and help call center employees provide better service, wouldn’t it make sense to adopt such system in an effort to save money and improve performance?
Customers prefer talking to a machine that has a character, like Microsoft’s teen-spirited Toy.
This is really a rhetorical question, as almost any function which involves interaction with a customer can be done by a Chatbot.
Many websites now feature specialized Chatbots which know about current product inventory levels and order statuses.
They help shoppers find and purchase products online reducing the amount of time they spend shopping.
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Recent advances in machine learning and artificial intelligence have created an environment ripe for inventors and entrepreneurs seeking to create automated chat engines which can almost mimic human behavior.